Gucci Senior Client Advisor

Gucci, a distinguished name in luxury fashion, operates under the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a dynamic and inclusive work environment, encouraging innovation, and nurturing talent. The brand is committed to excellence and sustainability, making it a prestigious and forward-thinking workplace for individuals passionate about fashion and luxury.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors, and facilitate training in alignment with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by serving as a Brand Ambassador within the community.
7. Exceed individual KPI goals by ensuring superior customer service and sales quality.
8. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
9. Maintain visual display standards in accordance with Gucci's guidelines.
10. Support daily store operations in the absence of management.
11. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry is preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to enhance customer experiences that foster loyalty and deliver measurable results.
4. Capability to manage competing priorities in a fast-paced environment.
5. Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
6. Strong business acumen and industry awareness.
7. Excellent verbal and written communication skills.
8. Strong organizational skills.
9. Passion for the fashion industry.
10. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI achievement
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Organizational and multitasking abilities
7. Communication and interpersonal skills
8. Proficiency in Microsoft Office

A minimum of 3-5 years of experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor's Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci prides itself on a culture of inclusivity, creativity, and innovation. The brand encourages a collaborative environment where employees are empowered to express their individuality while contributing to the collective success. Gucci is dedicated to sustainability and ethical practices, making it a leader in the luxury fashion industry.