Gucci Senior Client Advisor

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional quality, Gucci offers a dynamic and inspiring work environment where employees are encouraged to excel and contribute to the brand's legacy of excellence.

1. Provide supervision and guidance to Client Advisors on the selling floor, ensuring a customer-centric approach and driving sales as a leader.
2. Collaborate with the Team Manager to deliver real-time coaching and feedback to achieve business and product category goals.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors, facilitating training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and promoting Gucci's values and heritage.
6. Attract new clients by networking within the community and acting as a Brand Ambassador.
7. Drive and exceed individual KPI goals by maintaining high levels of customer service and sales quality.
8. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
9. Uphold the visual display of all products according to Gucci's visual standards.
10. Support daily store operations in the absence of management.
11. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong industry awareness and business acumen.
7. Excellent verbal and written communication skills and organizational abilities.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI management
4. Training and development
5. Problem-solving and conflict resolution
6. Visual merchandising
7. Networking and relationship building
8. Time management and multitasking

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $17.00 USD to $19.00 USD per hour.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Gucci fosters a culture of inclusivity and accessibility, emphasizing a collaborative and innovative workplace where employees are empowered to express their individuality and creativity. The brand values a client-centric approach and encourages employees to be proactive and solution-oriented.