Gucci Senior Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering a dynamic environment where creativity and excellence are at the forefront. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and style.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and assist with training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening and closing the store and organizing floor coverage.
10. Maintain visual display standards in accordance with Gucci's guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Sales and KPI achievement
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Communication and interpersonal skills
7. Organizational and multitasking abilities

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

A reasonable estimate of the current base salary range is $20.00/hour to $22.00/hour. Additional compensation may include commissions for eligible employees.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. Additional compensation may include commissions and participation in an incentive program.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to be innovative and collaborative. The workplace is dynamic and supportive, with a focus on personal and professional growth, where employees are empowered to express their uniqueness and contribute to the brand's legacy.