Gucci Senior Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the global conglomerate Kering, known for its commitment to creativity and innovation. As an employer, Gucci offers a dynamic work environment where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence.

1. Supervise and guide Client Advisors on the sales floor to achieve high performance through a customer-centric approach.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category goals.
3. Assist in the professional development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and facilitate training in collaboration with store management.
5. Act as a role model by delivering exceptional client service and exceeding client expectations.
6. Demonstrate extensive knowledge of Gucci products, history, and heritage.
7. Attract new clients by serving as a Brand Ambassador and networking within the community.
8. Drive and exceed individual KPI goals by maintaining high standards of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing floor coverage.
10. Uphold the visual display standards of all products according to Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Customer service excellence
3. Product knowledge and brand ambassadorship
4. Sales and KPI management
5. Operational and organizational skills
6. Problem-solving and conflict resolution
7. Communication and interpersonal skills

Candidates should have experience in sales management within retail, luxury retail, or a service-related industry.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within the company.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their individuality and creativity. The brand values collaboration and innovation, creating a supportive environment where everyone can contribute to the brand's success.