Gucci Operations Manager

Gucci, a prestigious name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive workplace environment. As an employer, Gucci is committed to fostering a culture of creativity and excellence, providing its employees with opportunities for growth and development within the luxury retail sector.

1. Lead and develop operational excellence across all store functions.
2. Evaluate and enhance operations with a commercial focus, proposing strategic improvements.
3. Train new hires and existing staff on operational policies and procedures.
4. Coach and develop team members in operations, customer service, and sales support.
5. Liaise with corporate departments such as Operations, Inventory Planning, and Accounts Payable.
6. Serve as a leader to the store team, partnering with the Store Director to execute operational and service standards.
7. Create a positive and cohesive work environment.
8. Function as Manager on Duty, assisting with floor coverage, client purchases, and store opening/closing.
9. Support shipping and receiving processes, resolving issues as they arise.
10. Ensure timely merchandise movement and adherence to procedures.
11. Oversee store inventory accuracy, including cycle counts and reconciliations.
12. Identify and resolve operational process issues promptly.
13. Maintain clear and accurate operational documentation.
14. Communicate discrepancies and issues to management immediately.
15. Process repairs and damages according to company guidelines.
16. Assist with the physical maintenance of the boutique.
17. Order supplies for the office and store as needed.

1. Minimum of 5-7 years of operations experience in retail, luxury retail, or service-related industry, preferably in a supervisory role.
2. Bachelor’s Degree preferred.
3. Excellent written and verbal communication skills.
4. Ability to analyze information, identify business priorities, and manage multiple tasks in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Strong organizational skills.
7. Experience with internal retail systems and shipping software programs.
8. Ability to train new Operations Managers and support teams in other locations.
9. Willingness to travel and assist in store openings, closures, and remodels.

1. Leadership and team development
2. Operational excellence
3. Strategic thinking
4. Training and coaching
5. Problem-solving
6. Communication
7. Organizational skills
8. Technological proficiency
9. Adaptability

Candidates must have a minimum of 5-7 years of operations experience in retail, luxury retail, or a service-related industry, preferably in a supervisory role.

Bachelor’s Degree preferred.

A reasonable estimate of the current base salary range is $75,000 USD to $85,000 USD.

Gucci provides a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci is dedicated to creating a culture of inclusivity and accessibility, valuing diversity and encouraging self-expression. The company promotes a collaborative environment where employees are empowered to innovate and excel, contributing to Gucci's legacy of luxury and creativity.