Gucci Client Advisor

Gucci, a distinguished name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. Known for its exceptional craftsmanship and innovative design, Gucci offers a dynamic and inclusive workplace where creativity and passion are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring a supportive environment for all employees.

1. Achieve or exceed monthly and seasonal individual and store sales goals.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive and surpass individual KPI goals through superior customer service and sales quality.
4. Capture and manage meaningful customer data using CRM tools to build relationships and personalize client development.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Discuss fashion trends and developments in the luxury market with clients.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining the visual display of products according to Gucci standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to achieve and exceed sales targets and build lasting customer relationships.
4. Excellent oral and written communication skills.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative spirit.
8. Ability to work in a fast-paced environment.
9. Flexibility to adapt to different customer needs.
10. Availability to work flexible hours, including evenings, weekends, and holidays.

1. Exceptional customer service skills.
2. Strong sales acumen.
3. Proficiency in CRM tools.
4. Excellent communication and interpersonal skills.
5. Organizational and multitasking abilities.
6. Knowledge of fashion trends and luxury market.

A minimum of 3 years in luxury fashion sales or a similar customer service environment is required.

Bachelor’s Degree preferred.

Base salary range of $19.00 to $21.00 per hour, with potential participation in an incentive program based on performance.

Comprehensive benefits package including medical, dental, vision, paid time off, and 401K.

Gucci fosters a culture of innovation, inclusivity, and collaboration. Employees are encouraged to express their creativity and contribute to the brand's legacy of excellence. The workplace is dynamic, with a focus on personal and professional growth.