Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, operates under the esteemed Kering Group, known for its commitment to excellence and innovation. As a leading brand, Gucci offers a dynamic and inclusive work environment that fosters creativity and professional growth. Employees are encouraged to embody the brand's values and contribute to its legacy of luxury and sophistication.

1. Achieve or exceed monthly and seasonal sales targets for both individual and store performance.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize client development.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing passion for the industry.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual merchandising of products according to Gucci standards.
10. Maintain a neat and organized stockroom.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to drive sales and build lasting customer relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Ability to work in a fast-paced, dynamic environment.
9. Flexibility to work evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and KPI achievement
3. Product knowledge
4. CRM proficiency
5. Organizational skills
6. Communication skills
7. Team collaboration
8. Adaptability
9. Fashion trend awareness

A minimum of 3 years in luxury fashion sales or a comparable customer service setting is required.

Bachelor’s Degree preferred.

A reasonable estimate of the current base salary range is $19.00 to $21.00 per hour.

Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off, and a 401K plan. An incentive program is also available, contingent on individual and organizational performance.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their individuality while working collaboratively. The brand values creativity, innovation, and a client-centric approach, promoting a work environment where everyone is considered an owner of their contributions.