Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the illustrious Kering Group, known for its commitment to creativity and innovation. As an employer, Gucci fosters a dynamic and inclusive environment where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence.

1. Achieve or surpass individual and store sales targets, contributing to business growth.
2. Deliver exceptional customer service, exceeding client expectations with comprehensive product knowledge and adherence to the Gucci selling ceremony.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and utilize customer data effectively for relationship building and personalized client development.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Discuss fashion trends and luxury market developments with clients, demonstrating passion for the industry.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, fostering a positive work environment.
8. Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci standards.
10. Maintain organized stock and understock areas.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or similar customer service role.
3. Proven ability to exceed sales targets and build lasting client relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to thrive in a fast-paced environment.
9. Flexibility to adapt to diverse customer needs.
10. Availability to work flexible hours, including evenings, weekends, and holidays.

1. Client-centric mindset.
2. Collaborative and communicative approach.
3. Creative problem-solving abilities.
4. Accountability and performance-driven.
5. Adaptability and agility in a dynamic setting.
6. Relationship-building and trust-based communication.
7. Empowerment and encouragement of team members.
8. Continuous learning and feedback receptiveness.

A minimum of 3 years in luxury fashion sales or a comparable customer service environment is required.

Bachelor’s Degree preferred.

A base salary range of $17.87 USD to $18.00 USD, with potential participation in an incentive program based on performance.

Comprehensive benefits package including medical, dental, vision, paid time off, and 401K.

Gucci prides itself on a culture of inclusivity and accessibility, fostering a community of passionate individuals united by a shared vision of innovation and excellence in the fashion industry.