Gucci Client Advisor

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. Renowned for its innovative designs and commitment to excellence, Gucci offers a dynamic and inclusive workplace where creativity and passion for fashion are celebrated. As an employer, Gucci provides opportunities for growth and development within a supportive and collaborative environment.

1. Proactively engage and establish strong relationships with clients, ensuring they feel valued and at ease from the first point of contact.
2. Deliver a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop the client base by recruiting new clients and nurturing existing relationships.
5. Leverage in-store technology to ensure a seamless and relevant client experience.
6. Collect meaningful client information to customize services and enhance client satisfaction.
7. Provide insights on local lifestyle trends to add value to the client experience.
8. Drive individual and collective sales results through effective monitoring of KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences focusing on hospitality and luxury gestures.
10. Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
11. Select appropriate products for clients and employ cross and upselling techniques.
12. Promote virtual appointments and distance sales to create additional selling opportunities.
13. Maintain a "One-Gucci-Client" perspective for all transactions to ensure a positive client experience.
14. Foster open and constructive communication with team members and propose effective solutions.
15. Engage clients using storytelling, expert product knowledge, and honest styling advice.
16. Attend trainings to gain insights on product knowledge and stay updated on fashion trends and competitors.
17. Participate actively in store operations such as stock maintenance and inventories.
18. Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
19. Process all POS transactions accurately and ensure accurate capture of client information.
20. Contribute to upholding the visual display of products following Gucci standards.
21. Follow company grooming guidelines at all times.
22. Ensure optimal levels of products on the sales floor in line with corporate policies.
23. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and complex situations.
8. Strong communication skills.
9. Ability to work in a fast-paced and dynamic environment.

1. Client relationship management
2. Sales and upselling techniques
3. Product knowledge and styling advice
4. Communication and interpersonal skills
5. Adaptability and flexibility
6. Team collaboration
7. Operational excellence

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

A reasonable estimate of the current base salary range is $16.50 USD/hour.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off, and a 401K plan. An incentive program is also available, subject to individual and organizational performance.

Gucci fosters a culture of inclusivity and accessibility, valuing diversity and encouraging creativity. The company is committed to providing a supportive environment where employees can thrive and contribute to breaking new ground in the fashion world.