Gucci Client Advisor

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is dedicated to fostering a culture of creativity and innovation, providing its employees with opportunities to grow and excel in their careers. The brand is committed to inclusivity and accessibility, ensuring a supportive environment for all team members.

1. Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
2. Deliver exceptional customer service by understanding and exceeding client expectations.
3. Demonstrate comprehensive knowledge of Gucci products and brand heritage.
4. Drive individual KPI goals by maintaining high standards of customer service and sales quality.
5. Capture and utilize customer data to build relationships and personalize client interactions.
6. Maintain an organized client book and provide regular follow-up on sales and client requests.
7. Stay informed about fashion trends and luxury market developments to advise clients effectively.
8. Collaborate with colleagues to ensure a consistent and exceptional client experience.
9. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
10. Contribute to the visual merchandising of products according to Gucci standards.
11. Maintain organized stock and adhere to Gucci image standards and guidelines.
12. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or similar customer service role.
3. Proven ability to achieve sales targets and build lasting client relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to work in a dynamic and fast-paced environment.
9. Flexibility to adapt to different customer needs.
10. Willingness to work flexible hours, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Product knowledge
4. Relationship building
5. Organizational skills
6. Communication skills
7. Team collaboration
8. Adaptability

A minimum of 3 years in luxury fashion sales or a comparable customer service environment is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for career advancement, a supportive work environment, and a commitment to inclusivity and accessibility.

Gucci prides itself on a culture that values creativity, innovation, and inclusivity. Employees are encouraged to be 'Dream-makers,' contributing to a community united by a passion for breaking new ground in the fashion industry. The workplace fosters collaboration, continuous learning, and personal growth.