Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is a part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and unparalleled craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity, accessibility, and professional growth.

1. Achieve or exceed monthly and seasonal individual and store sales goals.
2. Provide exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive individual KPI goals by ensuring high-quality sales and customer service.
4. Capture meaningful customer data using CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book and provide regular follow-up on sales or client requests.
6. Discuss fashion trends and developments in the luxury market with clients.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold visual display standards in accordance with Gucci's guidelines.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to exceed individual and store sales targets and build lasting relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative approach.
8. Ability to work in a fast-paced, dynamic environment.
9. Flexibility to adapt to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales proficiency
3. Product knowledge
4. CRM proficiency
5. Organizational skills
6. Communication skills
7. Team collaboration
8. Adaptability
9. Attention to detail

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

A reasonable estimate of the current base salary range is $17 USD/hr.

Eligible employees may participate in an employee benefits program, including medical, dental, vision, paid time off, and a 401K plan. An incentive program is also available, subject to performance.

Gucci fosters a culture of inclusivity and accessibility, encouraging a client-centric mindset and collaborative working. The company values creativity and ownership, promoting a dynamic and fast-paced work environment where innovation thrives.