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Groupe Les Échos-Le Parisien Assistant Customer Success Manager
Wednesday, June 4, 2025
The Groupe Les Echos – Le Parisien, a subsidiary of the LVMH Group, is a prominent media entity in France, engaging with 25 million French citizens monthly. With a workforce of 1,600, including 700 journalists, the group is renowned for its commitment to quality and innovation. It holds a leadership position across various markets, including economic press, general daily press, financial information, arts and culture, and event management. The group is also dedicated to fostering a more responsible society through its strategic initiatives.
- Welcome and integrate new clients by presenting the products and services of Les Echos.
- Ensure regular follow-up to address inquiries, resolve issues, and anticipate client needs.
- Develop support content for Capital Finance.
- Identify upselling and cross-selling opportunities for Business Developers and Account Managers.
- Manage client invitations, public relations, and loyalty gifts.
- Collect and analyze client feedback to enhance products and services.
- Monitor key performance indicators related to client account usage.
- Prepare regular reports on activities and results.
- Currently pursuing a Master's degree (Bac +5) in Business School, University, or equivalent, with a specialization in Marketing, Communication, Customer Relations, or Commerce.
- Excellent interpersonal and customer service skills.
- Strong listening and empathy abilities.
- Proficiency in oral and written communication.
- Analytical and synthesis skills.
- Proficiency in office tools (Excel, PowerPoint, Word, Google Sheets).
- Knowledge of Salesforce is advantageous.
Entry-level position suitable for beginners.
Bachelor's degree (Bac +3) required. Master's degree in progress.
Opportunities for professional growth and development within a leading media group.
The Groupe Les Echos – Le Parisien fosters a culture of excellence and innovation, with a strong emphasis on quality and responsible engagement. The work environment is dynamic and collaborative, encouraging creativity and continuous learning.