Customer Service Administrator

Athens • Greece

Friday, February 14, 2025

Swatch Group stands as the preeminent global leader in the production of finished watches. Encompassing 16 distinguished watch brands, the Group caters to all price segments and is actively involved in the manufacture and sale of jewelry, watch movements, and components. Swatch Group's portfolio includes esteemed brands such as Breguet, Harry Winston, and Omega, among others. The Group boasts a robust distribution network and operates sophisticated boutiques under the names Tourbillon and Hour Passion. Additionally, Swatch Group is a key player in advanced nanomechanical, nanoelectronic, and Bluetooth technologies, vital to watchmaking and various other industries.

1. Provide first-level technical support and manage watch diagnostics.
2. Operate the telephone system to receive, forward calls, and schedule appointments.
3. Monitor call frequency, waiting times, customer complaints, and manage appointment calendars.
4. Calculate and quote prices or rates for products or services to customers.
5. Manage sending and receiving of repairs from retailers.
6. Process and follow up on repair orders and estimate requests, ensuring client notifications about delays.
7. Maintain cleanliness and organization of watch boxes, packing materials, and inventory four times per year.

1. Bachelor's degree in Business Administration or a related field.
2. Minimum of 1-3 years of relevant customer service experience.
3. Proficiency in Microsoft Office (Excel) and ERP systems.
4. Excellent command of the English language.

1. Customer service orientation
2. Attention to detail
3. Administrative skills
4. Ability to work under pressure
5. Flexibility and team spirit
6. Strong communication skills

A minimum of 1-3 years in a customer service role is required.

Bachelor's degree in Business Administration or a related field.

The role offers an opportunity to work within a leading global watchmaking group, providing exposure to luxury brands and advanced technologies.

Swatch Group fosters an environment of innovation and excellence, emphasizing teamwork and a commitment to quality. Employees are encouraged to engage with cutting-edge technologies and contribute to the legacy of renowned luxury brands.