Givenchy Quality and Care Coordinator

Givenchy, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH group, known for its dedication to excellence and innovation. As an employer, Givenchy offers a dynamic and inclusive environment where creativity and high standards are at the forefront of its operations.

1. Manage stock and customer complaints from partners across all product categories, including request entry, quality diagnosis, and service proposals.
2. Ensure information flow from the region to HQ Quality teams for quality analysis and action plans.
3. Oversee the functionality of applications and report any encountered issues.
4. Coordinate disputes with the Wholesale EMEA Commercial team and regional teams.
5. Guarantee high service levels for repairs through regular follow-ups with production in Italy, central warehouse, workshops, or other providers.
6. Validate quality returns at the warehouse.
7. Ensure the supply of spare parts to partners and monitor production of spare parts orders to maintain service levels.
8. Update and communicate activity indicators to internal teams.
9. Assist in the development of new projects to improve tools and procedures.

1. Enrolled in BTS, IUT, Business School, or equivalent program.

1. Proficiency in Microsoft Office Suite
2. Fluency in English
3. Italian language skills are advantageous
4. Dynamic and autonomous
5. Responsive and organized
6. Team-oriented

Entry-level position suitable for beginners.

Currently pursuing a degree in a relevant field such as business or commerce.

Givenchy offers a hybrid working model, providing flexibility and a balance between remote and on-site work.

Givenchy fosters a culture of dynamism, autonomy, and teamwork, encouraging employees to bring their unique talents to the table. The company values diversity and inclusivity, ensuring a welcoming environment for all.