Galeries Lafayette Customer Service Concierge

Paris • France

Monday, June 2, 2025

Galeries Lafayette, a prestigious name in the luxury retail sector, offers an unparalleled shopping experience that combines fashion, beauty, home, jewelry, watches, and gourmet food. As part of a family-owned group, Galeries Lafayette is committed to fostering a diverse and inclusive workplace, with a workforce representing 98 nationalities. The company is dedicated to innovation and creativity, making it a dynamic environment for career growth.

1. Welcome and inform clients about various services and commercial events at the store.
2. Promote and sell store services and complementary products such as gift cards, loyalty cards, financing cards, delivery, and shipping.
3. Manage services within the Concierge Space, including payment processing, tax refunds, returns, exchanges, shipping, and delivery.
4. Handle diverse customer complaints.
5. Ensure a welcoming atmosphere in the Lounges, including dedicated catering services.

1. Fluency in English and Mandarin Chinese is essential; proficiency in a third language is advantageous.

1. Strong customer orientation and ability to build trustful relationships.
2. Adaptability to various situations and action-oriented mindset.
3. Excellent communication and interpersonal skills.

Previous experience in customer service roles, particularly in luxury retail, is preferred.

Fixed annual gross salary of €22,800, with potential variable compensation up to €237 per month.

Benefits include a 13th-month salary, closure bonus, vacation bonus, profit-sharing, 80% transportation cost coverage, opportunity to work 12 Sundays a year voluntarily, employee discounts, personalized onboarding, and dynamic career progression opportunities.

Galeries Lafayette prides itself on its inclusive and supportive culture, promoting diversity and equality across all levels. The company is committed to providing a welcoming environment for all employees, regardless of gender or background, and actively works to combat everyday sexism through initiatives like the StOpE charter.