Galeries Lafayette Customer Service Associate

Galeries Lafayette, a prestigious name in the world of luxury retail, is synonymous with innovation and elegance. As part of a dynamic and family-owned group, the brand is committed to diversity and inclusion, boasting a workforce representing 98 nationalities. Galeries Lafayette offers a vibrant and inclusive environment where creativity and engagement are at the forefront, making it a leading player in the lifestyle sector encompassing fashion, beauty, home, jewelry, watches, and food.

1. Provide exceptional customer service to meet and exceed client expectations.
2. Welcome and assist customers, directing them to appropriate contacts based on their inquiries.
3. Resolve customer disputes regardless of their origin or complexity.
4. Promote store products and services, including the creation of payment cards and loyalty programs.
5. Facilitate the availability of reserved products through digital sales channels.
6. Implement customer service procedures, such as tax refund processes.

1. Minimum of 1 year of experience in a similar customer service role.
2. Proven ability to anticipate and respond to customer needs autonomously.
3. Demonstrated courage in using experience to achieve objectives while maintaining quality relationships.
4. Adaptability to changing priorities and situations.

1. Proficiency in computer tools.
2. Operational command of the English language.
3. Strong customer orientation.
4. Excellent problem-solving abilities.

A minimum of one year in a customer service role, preferably within the retail sector.

Monthly variable compensation, advantageous transportation cost coverage up to 80%, and personalized onboarding support.

Galeries Lafayette is dedicated to fostering an inclusive and supportive work environment, committed to gender equality and combating everyday sexism. The company is a signatory of the StOpE charter and promotes a culture where all employees, regardless of generation, thrive in a welcoming and diverse atmosphere.