Fendi Client Advisor

Fendi, a prestigious brand within the Fashion & Leather Goods sector, is part of the renowned LVMH conglomerate, which is celebrated for its commitment to luxury, quality, and innovation. As an employer, Fendi offers a dynamic and enriching environment where creativity and excellence are at the forefront, providing employees with the opportunity to thrive in the luxury fashion industry.

1. Engage in upselling, cross-selling, and multiple selling across all product categories.
2. Monitor individual sales performance and achieve targets and KPIs as set by the Department Manager or Store Manager.
3. Provide customer feedback on products, particularly newly launched items.
4. Strengthen customer relations and nurture a loyal Fendi customer base through effective CRM tools.
5. Implement CRM campaigns and set up one-on-one appointments in line with targets and guidelines.
6. Ensure high-quality customer service, offering a professional and personalized experience.
7. Perform store duties as assigned by team leaders and management.
8. Operate the Company Sales Management system for stock transfer, payment, stock inquiry, and customer database input.
9. Maintain inventory accuracy by properly receiving, displaying, and storing merchandise.
10. Support during store stock takes and cycle counts.
11. Maintain proper visual merchandising and a safe, clean store environment.
12. Execute daily housekeeping duties and other tasks as required by the company.

1. Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.
2. Bachelor’s Degree or equivalent is preferred.

1. High-level image management standards.
2. Strong selling and communication skills.
3. Excellent relationship-building skills, self-reliant, friendly, and patient.
4. Organizational skills, professionalism, and self-confidence.
5. Strong customer service skills.
6. Proficiency in computer skills and retail management systems.
7. Goal-oriented approach and multitasking ability.
8. Strong knowledge and/or interest in the fashion/luxury industry.
9. Fluent in English; knowledge of a second language is a plus.

Minimum 3 years of experience in the retail fashion industry, with at least 1 year in luxury sales.

Bachelor’s Degree or equivalent is preferred.

Fendi offers an enriching work environment with opportunities for career growth within the luxury fashion industry.

Fendi fosters a culture of excellence, creativity, and innovation, valuing the contributions of each team member. The workplace is dynamic and supportive, encouraging professional growth and a passion for luxury fashion.