Fendi Client Advisor

Fendi, a prestigious name in the luxury fashion industry, is part of the esteemed LVMH Group, renowned for its commitment to excellence and innovation. As an employer, Fendi offers a dynamic and enriching work environment, fostering growth and creativity among its employees. The brand is dedicated to maintaining its legacy of luxury and craftsmanship, providing its team members with the opportunity to contribute to its storied heritage.

1. Achieve all Client Advisor critical metrics and CRM requirements.
2. Meet or exceed store, category, and individual sales goals.
3. Build and maintain client books; follow-through with clients' concerns and inquiries.
4. Assist with special requests, including repairs, special orders, and returns.
5. Adhere to all store policies and procedures.
6. Participate in stocking/restocking of the store.
7. Proficiently use POS system and update customer database.
8. Acquire product knowledge and stay informed about company news and competition.
9. Maintain professional appearance and adhere to Fendi dress code.
10. Perform regular store maintenance functions.
11. May be responsible for opening/closing the store, including morning team meetings.
12. Assist in maintaining visual standards as directed by VM, corporate, and management.
13. Maintain open communication and positive relationships with store management and peers.
14. Be a positive role model, representing the brand appropriately.
15. Participate in the training of new Client Advisors.
16. Prepare for and participate in monthly team meetings.
17. Adhere to loss prevention standards and follow all health and safety guidelines.

1. Minimum 3 years’ experience, luxury retail preferred
2. Strong drive for results; goal-oriented
3. Excellent communication skills, both verbal and written
4. Ability to use POS system and its inventory management functions
5. RTW experience preferred
6. Foreign language skills are a plus
7. Ability to work in a collaborative team environment
8. Ability to lift boxes/weight up to 10lbs
9. Minimum High School Diploma
10. Organizational and strong digital literacy required
11. Flexible availability, including nights, weekends, and holidays

1. Customer service excellence
2. Sales and clienteling
3. Communication and interpersonal skills
4. POS system proficiency
5. Organizational skills
6. Digital literacy
7. Team collaboration

A minimum of 3 years in luxury retail, with a proven track record of achieving sales targets and delivering exceptional customer service.

Minimum High School Diploma

Fendi offers a comprehensive benefits package, including health insurance, employee discounts, and opportunities for professional development within the LVMH Group.

Fendi fosters a culture of luxury and innovation, where creativity and excellence are at the forefront. Employees are encouraged to develop their skills and contribute to the brand's legacy, working in a collaborative and dynamic environment that values diversity and inclusion.