Christian Dior Team Leader, Client Service Center

Christian Dior Couture, a prestigious entity within the LVMH Group, epitomizes luxury and innovation in the fashion industry. As a leading employer, the brand offers unparalleled opportunities for professional growth and development, fostering a dynamic and inclusive workplace that values creativity, excellence, and a customer-centric approach.

1. Manage, coach, and mentor a team of Advisors to ensure best-in-class client service.
2. Support Advisors in improving communication skills, ensuring a professional and empathetic tone.
3. Monitor daily cases and performance, implementing plans to meet KPIs and objectives.
4. Collaborate with the Operations Manager to optimize daily workflow.
5. Maintain brand awareness, product knowledge, and systems expertise.
6. Ensure accurate client records and compliance with provided technology.
7. Implement and adhere to health and safety guidelines and HR policies.
8. Develop strong relationships within the Dior network and with external partners.
9. Handle complex customer cases and provide expert resolutions.
10. Identify opportunities for process improvement within the CSC and partner networks.
11. Train, coach, and motivate team members.

1. Bachelor's degree or equivalent (Bac+3) from a higher education institution.
2. Minimum of 5 years of experience in team leadership, preferably in client services or the luxury industry.

1. Proficiency in Microsoft Office.
2. Strong initiative and solutions-oriented mindset.
3. Outstanding written and verbal communication skills.
4. Strong sales negotiation skills and clienteling experience.
5. Analytical and technical skills with attention to detail; Salesforce experience is a plus.
6. Excellent time management and multitasking abilities.
7. Motivational and inspirational leadership qualities.
8. Results-oriented with a determination to implement change.
9. Passion for Christian Dior and fashion trends.

A minimum of 5 years in leading and managing a team, preferably within client services or the luxury sector.

Bachelor's degree or equivalent (Bac+3).

Competitive benefits package including opportunities for professional development and career advancement within the LVMH Group.

The culture at Christian Dior Couture is one of innovation, elegance, and excellence. The company fosters a collaborative and inclusive environment where creativity and a customer-first mindset are paramount. Employees are encouraged to pursue their passions and contribute to the brand's legacy of luxury and sophistication.