Christian Dior Digital Client Advisor Intern

Christian Dior Couture, a paragon of luxury fashion, is part of the esteemed LVMH Group, a global leader in high-quality products. Renowned for its visionary designs and commitment to excellence, the brand continues to inspire and empower women worldwide. As an employer, Christian Dior Couture offers a dynamic environment where innovation and creativity are celebrated, fostering the growth of talents who are passionate about the fashion industry.

1. Deliver exceptional client service by understanding and addressing client needs with empathy and professionalism.
2. Meet and exceed both quantitative and qualitative objectives.
3. Maintain brand integrity and core values in all client interactions.
4. Resolve client issues effectively through various communication channels including phone, email, and social media.
5. Escalate unresolved client issues to supervisors as necessary.
6. Ensure all client communications adhere to Dior policies and processes.
7. Share brand knowledge and storytelling to enhance client interactions.
8. Focus on personalization to enrich customer relationships.
9. Update and monitor customer information to retain existing clients and identify potential new ones.
10. Achieve and surpass planned KPIs related to sales, clienteling, and client experience.
11. Recommend innovative solutions to client concerns and share successful strategies with the team.
12. Cultivate strong working relationships within the Dior network.

1. Bachelor's degree or equivalent (Bac+2) from a higher education institution.
2. Previous experience in luxury sectors such as client service, boutiques, hotels, or concierge services.

1. Proficiency in Microsoft Office.
2. Knowledge of Salesforce is advantageous.
3. Fluency in English and at least one additional language at C2 level: French, German, Italian, Spanish, Dutch, Portuguese, or Arabic.
4. Strong sales negotiation skills.
5. Ability to multitask and prioritize effectively.
6. Client-first mindset with a passion for Christian Dior and its collections.

Entry-level position suitable for beginners with relevant educational background and some experience in luxury sectors.

Bachelor's degree or equivalent (Bac+2) from a higher education institution.

Opportunity to work in a hybrid model, combining remote and on-site work, within a prestigious luxury fashion brand.

Christian Dior Couture fosters a culture of passion, creativity, and excellence. Employees are encouraged to innovate and contribute to the brand's legacy of luxury and elegance. The workplace is dynamic, with a focus on personal growth and professional development.