Christian Dior Department Manager

Christian Dior Couture, a prestigious name in the luxury fashion industry, is part of the LVMH Group, a global leader in high-quality products. As an employer, Christian Dior Couture is renowned for its commitment to excellence, innovation, and the cultivation of talent within a dynamic and inspiring work environment.

1. Lead and motivate the team to achieve exceptional sales results.
2. Develop team talents by enhancing their skills and managing day-to-day department operations.
3. Ensure team quality in terms of uniform, grooming, and service standards.
4. Support recruitment efforts and manage the integration of new team members.
5. Conduct product and sales training to optimize mystery shopping results and provide feedback to the Boutique Manager.
6. Set objectives for team members and conduct regular individual evaluations to enhance business understanding.
7. Drive sales performance through morning meetings, daily feedback, and spot coaching.
8. Set product category targets and implement corrective measures as needed.
9. Enhance cross-selling and communication within the boutique to improve synergies.
10. Optimize sell-through by collaborating with the Boutique Manager and Merchandiser.
11. Maintain visual merchandising standards and the boutique's image.
12. Represent the brand image within the department and collaborate with other departments to improve turnover.
13. Contribute to global team performance by being a role model and dedicating time to the shop floor to achieve personal sales.
14. Welcome clients, identify their expectations, and encourage them to explore the boutique and the Dior universe.
15. Lead in creating an exceptional customer experience through a multisensory selling style.
16. Ensure accurate client detail retrieval and database usage for effective clientele management.
17. Actively participate in boutique events and manage customer service within the department.
18. Develop a strong clientele base with high potential for sales.

1. Diploma or higher

1. Detail-oriented and well-organized
2. Numerically sensitive
3. Self-motivated and proactive
4. Strong leadership and communication skills
5. Ability to work under pressure
6. Proficiency in English and Mandarin
7. Excel proficiency

Minimum 5 years of relevant supervisory experience in the luxury retail industry.

Diploma or above

Christian Dior Couture offers a comprehensive benefits package, including opportunities for career advancement within the LVMH Group.

Christian Dior Couture fosters a culture of excellence, innovation, and collaboration. The company values its employees' contributions and encourages a supportive and high-performing work environment.