Christian Dior Client Services Sales Advisor

Christian Dior Couture, a distinguished member of the LVMH Group, is renowned for its rich French heritage and commitment to exceptional craftsmanship and creativity. As a leader in luxury fashion, the Maison offers an environment that fosters sustainable growth and success, encouraging talent development in a positive and inclusive atmosphere. With a focus on excellence and innovation, Christian Dior Couture is dedicated to providing meaningful and daring fashion experiences.

1. Deliver exceptional client service by understanding and addressing individual client needs through effective communication.
2. Maintain a professional demeanor and resolve customer issues via phone, email, social media, and written correspondence.
3. Escalate complex customer issues to supervisors to ensure satisfactory resolution.
4. Adhere to Dior's policies and processes in all customer communications.
5. Exhibit brand awareness and product knowledge in customer interactions.
6. Strive to meet and exceed sales goals and key performance indicators, including case management, sales targets, quality assurance, productivity, and schedule adherence.
7. Propose innovative solutions to enhance customer satisfaction and share successful strategies with the team.
8. Accurately input data into Diorlink and update the SCRM database as necessary.
9. Foster strong working relationships within the Dior network.
10. Engage in e-clienteling by performing outbound contacts to drive sales and resolve client issues.
11. Collaborate with the entire Client Services Center team.

1. Previous experience in luxury customer service, preferably in retail, hotel, or concierge sectors.
2. Fluency in English and French is mandatory.
3. Proficient in Microsoft Office; Salesforce knowledge is advantageous.

1. Outstanding written and verbal communication skills.
2. Strong sales negotiation abilities.
3. Customer-first mindset.
4. High motivation and energy with an inspirational team spirit.
5. Ability to work a flexible schedule, including nights, weekends, and holidays.
6. Capability to multitask and prioritize effectively.

Minimum of 3 years in luxury customer service.

Christian Dior Couture offers a comprehensive benefits package, including opportunities to engage in employee-led communities focused on sustainability, diversity, equity, inclusion, and corporate social responsibility.

Christian Dior Couture prides itself on a vibrant and inclusive culture that celebrates unique talents and fosters a sense of purpose. As part of the LVMH Group, the company emphasizes ethical practices, social responsibility, and environmental protection, creating a supportive and enriching work environment.