Christian Dior Boutique Supervisor

Christian Dior Couture, a distinguished name in the luxury fashion industry, is synonymous with elegance and innovation. As part of the esteemed LVMH Group, Dior offers not only exquisite products but also a rich heritage and a vibrant work environment. Employees are invited to be part of a legacy that values passion, creativity, and excellence.

1. Lead by example in customer service, mentoring team members and sharing sales techniques to achieve targets.
2. Provide exemplary customer service, greeting and advising clients with the highest standards.
3. Cultivate customer loyalty through personalized shopping experiences and relationship building.
4. Demonstrate comprehensive product knowledge and awareness of current marketing campaigns, launches, and promotions.
5. Maximize sales potential through add-on sales and cross-selling between departments.
6. Oversee department visual merchandising to optimize commercial opportunities.
7. Effectively manage customer complaints, liaising with management as necessary.
8. Adhere to stock control procedures and manage departmental stock effectively.
9. Coordinate stock takes and develop action plans for depreciated and slow-moving stock.
10. Assist in onboarding and guiding new staff members, supporting team motivation and development.
11. Conduct training sessions and mentor team members, reviewing performance and proposing development plans.
12. Maintain high standards of housekeeping and retail presentation.
13. Ensure compliance with selling systems, cash handling, and exchange procedures.
14. Participate actively in team meetings and contribute positively.
15. Take necessary actions to maximize security and prevent product theft.

1. 3-5 years of experience in luxury fashion retail.
2. Excellent communication and relationship-building skills.
3. Passion for Christian Dior and its collections.
4. Strong knowledge of fashion and trends.
5. Fluency in a second language is preferred.

1. Leadership and mentoring
2. Customer service excellence
3. Sales and cross-selling techniques
4. Product knowledge
5. Visual merchandising
6. Stock management
7. Training and development

Minimum of 3 years in luxury fashion retail is required.

Employees enjoy being part of a prestigious brand with opportunities for career growth and professional development within the LVMH Group.

Christian Dior Couture fosters a culture of passion and dedication, where employees are encouraged to embody the brand's values of luxury and innovation. The work environment is dynamic and collaborative, with a focus on personal and professional growth.