Chanel Head of Client Relations

Shanghai • China

Tuesday, May 27, 2025

Chanel, a distinguished name in the luxury fashion industry, is renowned for its timeless elegance and innovative designs. As part of a global conglomerate, Chanel continues to set benchmarks in fashion, beauty, and luxury goods. The brand is committed to delivering unparalleled client experiences, maintaining its status as a leader in the industry.

1. Define and implement the overall client strategy for the China Fashion sector, ensuring alignment with the brand's unique identity and market dynamics.
2. Monitor and analyze client data to enhance segmentation and personalization efforts, utilizing advanced analytics.
3. Lead client engagement initiatives, bridging global and local strategies to foster client loyalty.
4. Oversee CRM activations and collaborate with global, regional, and local teams to enhance client experiences.
5. Develop a comprehensive top client ecosystem across various divisions, ensuring a seamless and progressive client journey.
6. Partner with technology teams to develop and implement digital solutions that enhance client experiences.
7. Lead the implementation of Retail Client Experience Management (CEM) strategies, adapting to market changes and scaling needs.
8. Develop and nurture team managers, fostering a culture of learning and collaboration.
9. Influence stakeholders to ensure seamless project management and alignment with strategic initiatives.

1. Deep understanding of the luxury fashion industry and current market trends.
2. Proven leadership experience with the ability to inspire and manage teams effectively.
3. Strategic thinker with the ability to plan long-term goals and execute them efficiently.
4. Strong business acumen with a client-centric approach.
5. Ability to influence and engage with key stakeholders.

1. Advanced analytical skills for client data analysis.
2. Excellent leadership and team development capabilities.
3. Strong strategic planning and execution skills.
4. Proficiency in CRM systems and digital solutions.
5. Effective communication and stakeholder management skills.

Extensive experience in client relations within the luxury fashion industry, with a focus on strategic planning and execution.

Bachelor's degree in Business Administration, Marketing, or a related field.

Competitive benefits package including health insurance, retirement plans, and exclusive employee discounts.

Chanel fosters a culture of innovation, collaboration, and excellence. The workplace environment encourages creativity and a client-first approach, ensuring that employees are empowered to deliver exceptional service and maintain the brand's prestigious reputation.