Celine Clienteling and Loyalty Manager

CELINE, a distinguished French Leather-Goods, Fashion & Couture House, was established in 1945 by Céline Vipiana. As a part of the prestigious LVMH Group, CELINE is renowned for its commitment to excellence and innovation in the luxury sector. The brand offers a dynamic work environment where passionate, agile, and authentic individuals thrive, contributing to its legacy of sophistication and style.

1. Implement regional clienteling programs locally in collaboration with store teams.
2. Manage communication of clienteling initiatives, directives, and campaigns to stores.
3. Engage with priority clients during key moments and routine interactions.
4. Identify local needs and define client programs to recruit, convert, and retain clients, enhancing store performance.
5. Foster a client-focused culture within retail teams.
6. Coordinate with regional and local teams to develop action plans for performance improvement.
7. Oversee end-to-end planning for event activities and campaign preparations.
8. Ensure timely execution of tasks, deliverables, and payments.
9. Track initiative performance and collaborate with regional teams for future program recommendations.
10. Monitor budget consumption and assess return on investment.

1. Degree or higher qualification required.
2. 5 to 7 years of experience in client development within the luxury sector.
3. Experience in store, client, and event management.

1. Strong time management and organizational skills.
2. Problem-solving skills with adaptability.
3. Attention to detail and precision.
4. Analytical skills for monitoring clienteling initiatives.
5. Excellent communication skills for engagement across levels.
6. Proficiency in Microsoft Excel and Office applications.

Minimum of 5 years in client development within the luxury sector, with experience in store, client, and event management.

Degree or higher qualification required.

The role offers an opportunity to work in a prestigious luxury brand environment, fostering professional growth and development.

The workplace culture at CELINE is characterized by a fast-paced environment where teamwork, passion, and authenticity are highly valued. Employees are encouraged to be agile and innovative, contributing to the brand's legacy of excellence.