Cartier Operations Coordinator

Cartier, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the varied backgrounds of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences and upholding its legacy of excellence.

1. Ensure adherence to all Maison policies and procedures within the boutique, promoting compliance among team members.
2. Coordinate efficient opening and closing procedures of the boutique.
3. Manage product movement including shipments, transfers, and consignments, ensuring quality control and preventing stock losses.
4. Demonstrate exemplary care in product handling, adhering to appropriate packing, shipping, and receiving procedures, especially for high-value items.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
6. Support transactional flows such as e-commerce to ensure seamless business operations and client experience.
7. Coordinate inventory control processes to ensure successful annual inventory.
8. Maintain Cartier standards within the boutique, including maintenance of tools, technology, and vendor relations.
9. Manage boutique supply inventory, supporting optimal storage organization and Lean/5S strategies.
10. Assist with client repair flow, report execution, and monthly inventory reconciliation.
11. Support boutique audits and collaborate with management on action plans.
12. Participate in daily boutique setup and breakdown as needed.
13. Exhibit strong communication and problem-solving skills, collaborating effectively with management and peers.
14. Assist with special projects as required.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Strong analytical, organizational, and interpersonal communication skills.
3. Ability to work retail hours, including weekends, and travel for training.
4. Attention to detail with the ability to multitask accurately.
5. Collaborative approach with a proactive attitude.
6. Intellectual curiosity and passion for learning.

Previous operations experience in the luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Comprehensive benefits program including medical, dental, and vision coverage, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Wellness reimbursement benefit, paid time off, and volunteer time off days are also offered.

Cartier fosters a culture of creativity and knowledge, driven by diversity and inclusion. The brand is committed to creating a productive environment that reflects the diversity of its clients and communities, promoting a unified and exceptional client experience across North America.