Cartier Operations Coordinator

Cartier, a distinguished name in the world of luxury, is part of the Richemont Group, a leading conglomerate in the luxury goods sector. Renowned for its exquisite craftsmanship and timeless elegance, Cartier offers an unparalleled work environment that emphasizes innovation, excellence, and a commitment to upholding the brand's prestigious heritage.

1. Ensure compliance with all Maison policies and procedures within the boutique, influencing team adherence.
2. Coordinate efficient opening and closing procedures.
3. Manage product movement in and out of the boutique, maintaining quality control and preventing stock losses.
4. Demonstrate excellent product handling and follow appropriate packing, shipping, and receiving procedures, especially for high-value items.
5. Monitor financial aspects of boutique sales, ensuring timely and accurate submission of transactions and paperwork to corporate teams.
6. Support ecommerce and other transactional flows to ensure seamless business operations and client experience.
7. Coordinate inventory control processes, including daily, weekly, and monthly counts, to ensure successful annual inventory.
8. Uphold Cartier standards in boutique maintenance, vendor management, and technology use.
9. Manage boutique supply inventory, including replenishment for sales and hospitality areas, and support Lean/5S strategies for optimal storage organization.
10. Assist with client care service responsibilities, including repair flow and inventory reconciliation.
11. Support boutique audits and implement action plans with management.
12. Participate in daily boutique setup and breakdown for opening and closing.
13. Exhibit strong communication and problem-solving skills, partnering effectively with management and peers.
14. Assist with special projects as needed.
15. Consistently aim to exceed all KPIs.

1. Associate’s or Bachelor’s degree preferred.
2. Previous operations experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced, evolving environment.
5. Strong attention to detail with the ability to handle multiple tasks simultaneously.
6. Collaborative approach with a 'can do' attitude.
7. Intellectual curiosity and passion for learning.

Previous operations experience in luxury retail, service, or hospitality industry is preferred.

Associate’s or Bachelor’s degree preferred.

Salary will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits program, including medical, dental, and vision plans, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, access to an employee assistance program, and volunteer days off.

Richemont prioritizes employee well-being and fosters a culture of innovation, collaboration, and excellence. The company encourages employees to engage with their local communities and supports initiatives that drive change, crafting a future that aligns with Cartier's legacy of luxury and sophistication.