Cartier Director of E-Commerce

Cartier, a distinguished member of the Richemont Group, is renowned for its exquisite craftsmanship and timeless luxury. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the varied backgrounds and identities of its clientele. This dedication to diversity and inclusion fuels creativity and innovation, enabling the brand to maintain its status as a leader in the luxury industry.

1. Cultivate a culture of collaboration, innovation, and accountability within the e-commerce team to achieve organizational objectives.
2. Lead and mentor a team of e-commerce professionals, ensuring alignment with key internal functions such as marketing, supply chain, and IT.
3. Develop and execute Cartier’s online strategy to enhance brand presence and achieve sales growth targets.
4. Oversee regional site experience, focusing on UI/UX, navigation, and product recommendations to drive conversion.
5. Utilize data analytics to optimize e-commerce performance and inform strategic decisions.
6. Communicate e-commerce performance and strategy to senior leadership.
7. Manage end-to-end e-commerce operations, ensuring seamless luxury client experiences.
8. Analyze online behaviors and client feedback to inform growth plans for e-commerce and omnichannel strategies.
9. Drive client engagement and retention through digital exclusives and clienteling activities.
10. Collaborate with marketing to enhance online activations and drive traffic and conversion.
11. Lead digital and omnichannel projects, coordinating with global headquarters and retail partners.
12. Stay informed on industry trends and emerging technologies to enhance customer experience and sales.

1. Minimum of 10 years of experience in digital/e-commerce, with direct accountability for business sales.
2. Proven leadership skills with experience in developing high-performing teams.
3. Comprehensive understanding of e-commerce principles and digital marketing strategies.
4. Demonstrated success in leading e-commerce initiatives and driving revenue growth.
5. Strong analytical skills for data-driven decision-making.
6. Ability to work collaboratively in a cross-functional, matrix organization.
7. Excellent influencing and communication skills.
8. Familiarity with website analytics tools and e-commerce platforms, with Salesforce Commerce Cloud experience preferred.

1. Leadership and team management
2. Strategic planning and execution
3. Data analysis and decision-making
4. Cross-functional collaboration
5. Communication and influencing
6. Digital marketing and e-commerce strategy
7. Project management
8. Client engagement and retention

A minimum of 10 years in digital/e-commerce roles with a focus on business sales and team leadership.

Expected salary range: $160,000 to $185,000, negotiable based on skills and experience.

Comprehensive benefits package including medical, dental, vision, health savings accounts, life insurance, disability benefits, 401(k) with employer match, wellness reimbursement, paid time off, and volunteer time off.

Cartier North America thrives on a culture of excellence, driven by diversity and inclusion. The brand values creativity and innovation, fostering an environment where employees are encouraged to contribute to the brand's legacy of luxury and craftsmanship. As part of the Richemont Group, Cartier offers opportunities for professional growth and development in a supportive and dynamic workplace.