Cartier Client Service Supervisor

Cartier, a prestigious brand within the Richemont Group, is synonymous with luxury and elegance. As an employer, Cartier offers a unique environment where creativity and diversity are celebrated, fostering a culture of excellence and innovation. The brand is committed to cultivating a workforce that reflects the diversity of its clientele and communities, providing equal opportunities for all.

1. Supervise after-sales services in the boutique, ensuring adherence to brand policies and procedures.
2. Maintain high service standards in the showroom and manage client repairs and inquiries efficiently.
3. Oversee client complaints and optimize commercial claim management.
4. Support and guide Client Service Associates in resolving client issues.
5. Enhance team organization to reduce waiting times both in-store and remotely.
6. Coach, train, and manage the Client Service team, supporting performance reviews and identifying training needs.
7. Monitor and achieve qualitative and quantitative service objectives through regular meetings.
8. Ensure proficiency in Cartier operations systems within the team.
9. Collaborate with service platforms and partners to maintain quality service and adherence to Cartier policies.
10. Manage invoicing, special orders, and ensure client satisfaction in all service aspects.

1. Proven experience in management or leadership, preferably in the watch/jewellery industry.
2. Fluent in English; additional languages are advantageous.

1. Excellent verbal and written communication skills.
2. Strong interpersonal and client-focused skills.
3. Ability to prioritize and work under pressure in a high-traffic environment.
4. Proficient in MS Office and SAP.
5. Strong problem-solving abilities and attention to detail.

Experience managing a sophisticated clientele with a focus on luxury service environments.

Cartier offers a supportive environment with opportunities for professional and personal growth, embracing diversity and inclusion to inspire creativity and excellence.

Cartier values diversity and inclusion, recognizing the richness they bring to the workplace. The brand fosters a culture where uniqueness is celebrated, and creativity thrives, contributing to the iconic status of Cartier creations in the luxury world.