Cartier Client Service Associate

Cartier, a distinguished member of the Richemont group, is renowned for its exceptional craftsmanship and timeless elegance in the luxury sector. As an employer, Cartier offers a dynamic and inclusive environment where creativity and diversity are celebrated, fostering a culture of excellence and innovation. The Maison is committed to providing its employees with opportunities for professional growth and personal development, ensuring a rewarding career path within the prestigious world of luxury fashion.

1. Serve as the primary point of contact for clients seeking after-sales service for Cartier creations, ensuring client satisfaction and maintaining the Maison's reputation for excellence.
2. Interpret client requests and provide appropriate solutions, offering technical explanations in a client-friendly manner.
3. Manage client service orders, ensuring proactive communication and seamless service delivery.
4. Monitor client orders, ensuring meticulous attention to detail throughout the repair process, including data registration, communication, approval, and billing.
5. Collaborate with boutique and market stakeholders to ensure a seamless service process.
6. Contribute to after-sales turnover by reducing return-unrepaired rates, discounts, and gratuities.
7. Identify service recommendations and potential conversion opportunities to enhance client interaction.
8. Embody exceptional customer service, offering personalized interactions and complying with Cartier's high standards of sales and service.
9. Participate in team meetings to support boutique strategies and foster continuous improvement.

1. Experience in client service, preferably within the luxury industry.
2. Strong knowledge of Cartier products and services.
3. Experience in watchmaking and jewellery is highly appreciated.

1. Excellent communication and interpersonal skills.
2. Ability to manage stress and maintain confidentiality.
3. Adaptability to changing priorities.
4. Great attention to detail.
5. Strong organizational and time management skills.
6. Proficiency in IT skills, including Word, Excel, Outlook, and PowerPoint.
7. Fluency in English; additional language skills are a plus.

Previous experience in client service, ideally within the luxury industry, is preferred. Familiarity with Cartier products and services is advantageous.

Cartier offers a supportive environment that encourages professional and personal growth, embracing diversity and inclusion to inspire creativity and excellence.

Cartier values the uniqueness of its employees, fostering a workplace where diversity is celebrated and leveraged to drive innovation and excellence. The Maison is dedicated to creating an inclusive environment that reflects the diversity of its clients and communities, providing equal opportunities for all.