Cartier Client Service Advisor

Cartier, a distinguished name in the luxury industry, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. As an employer, Cartier is committed to fostering a diverse and inclusive workplace where creativity and excellence thrive. The Maison values the uniqueness of its employees and offers opportunities for professional and personal growth in a supportive environment.

1. Provide exceptional after-sales service to Cartier clients, ensuring client satisfaction and upholding the Maison's reputation for excellence.
2. Serve as the primary point of contact for clients seeking assistance with Cartier creations, offering expert advice and guidance throughout the service process.
3. Understand client requests and identify appropriate solutions to meet their needs.
4. Communicate technical explanations of services in a client-friendly manner, handling objections and escalations to determine client-centric solutions.
5. Maintain regular communication with boutique and market stakeholders to ensure a seamless process.
6. Develop strong knowledge of Cartier creations, Care Service processes, and service policies.
7. Manage Client Service orders, ensuring proactive communication and seamless service delivery.
8. Monitor and report on client orders, ensuring attention to detail throughout the repair flow.
9. Contribute to after-sales turnover by reducing return-unrepaired rates, discounts, and gratuities.
10. Identify appropriate service recommendations and advise clients on suggested services and product sales.
11. Embody exceptional customer service and comply with Cartier's high standards of sales and service.
12. Participate in team meetings to support boutique strategies and foster continuous improvement.

1. Experience in client service, preferably within the luxury industry.
2. Strong knowledge of Cartier products and services.
3. Experience in watchmaking and jewellery is highly appreciated.

1. Excellent communication and interpersonal skills.
2. Ability to manage stress and maintain confidentiality.
3. Adaptability to changing priorities.
4. Great attention to detail.
5. Strong organizational and time management skills.
6. Excellent IT skills, including proficiency in Word, Excel, Outlook, and PowerPoint.
7. Fluency in English; additional language skills are a plus.

Experience in client service within the luxury industry is preferred, with a strong understanding of Cartier products and services.

Cartier offers a diverse and inclusive workplace, providing equal opportunities for all employees. The company values the uniqueness of its people and offers exciting opportunities for professional and personal development in a supportive environment.

Cartier is a place where singularity thrives, valuing the uniqueness of its employees and fostering a culture of diversity and inclusion. The Maison embraces creativity and knowledge, delivering excellence through a workforce that represents the diversity of its clients and communities.