Cartier Client Service Advisor

Cartier, a hallmark of luxury and sophistication, is a distinguished member of the Richemont Group, a global leader in the luxury goods sector. Renowned for its exquisite craftsmanship and timeless creations, Cartier offers a dynamic and inclusive work environment where innovation and excellence are at the forefront. As an employer, Cartier is committed to fostering diversity and empowering its employees to achieve their full potential, reflecting the diversity of its clientele and the communities it serves.

1. Serve as the primary point of contact for clients seeking after-sales service, ensuring exceptional client satisfaction and maintaining the Maison's reputation for excellence.
2. Understand client requests and identify appropriate solutions to meet their needs, providing expert technical advice in accessible language.
3. Communicate regularly with boutique and market stakeholders to facilitate a seamless service process.
4. Develop and maintain a comprehensive knowledge of Cartier creations, care service processes, and service policies.
5. Manage client service orders, ensuring proactive communication and seamless service delivery.
6. Monitor client orders and ensure attention to detail throughout the repair process, including data registration, communication, approval, follow-up, and billing.
7. Contribute to after-sales turnover by reducing return-unrepaired rates, discounts, and gratuities.
8. Identify appropriate service recommendations for each client and recognize potential conversion opportunities.
9. Embody exceptional customer service and comply with Cartier's high standards of sales and service.
10. Participate in team meetings to support boutique strategies and foster continuous improvement.

1. Experience in client service, preferably within the luxury industry.
2. Strong knowledge of Cartier products and services, with experience in watchmaking and jewellery highly appreciated.
3. Fluency in English, with additional language skills considered a plus.

1. Excellent communication and interpersonal skills.
2. Ability to manage stress and maintain confidentiality.
3. Adaptability to changing priorities.
4. Great attention to detail.
5. Strong organizational and time management skills.
6. Proficiency in IT skills, including Word, Excel, Outlook, and PowerPoint.

Previous experience in client service within the luxury industry is preferred, with a strong emphasis on knowledge of Cartier products and services.

Cartier offers a supportive environment with opportunities for professional and personal growth, embracing diversity and inclusion to inspire creativity and excellence.

Cartier prides itself on a culture where diversity and inclusion are not just valued but are integral to its success. The Maison fosters an environment where uniqueness is celebrated, and employees are empowered to contribute to the brand's legacy of excellence. Cartier is committed to creating a workforce that reflects the diversity of its clients and communities, offering equal opportunities for all.