Cartier Client Relations Centre Ambassador

Cartier, a prestigious name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its portfolio of leading luxury brands. As an employer, Cartier is committed to excellence, innovation, and the cultivation of a dynamic and inclusive work environment. The brand offers a unique opportunity to be part of a legacy that combines tradition with modernity, ensuring a rewarding career path for its employees.

1. Facilitate online and phone sales to achieve set goals and objectives.
2. Handle inbound and outbound customer contact via telephone, e-mail, live chat, and social media within the SEAO region.
3. Deliver brand information to customers and collect valuable feedback for the brand.
4. Accurately process all required data in compliance with group data security policies.
5. Escalate emergency system issues to the team leader promptly and report any system improvement findings.
6. Identify trends in customer satisfaction or dissatisfaction and report findings to the team leader.
7. Adhere to company policies and procedures, representing the Group professionally at all times.
8. Collaborate with the existing Customer Service team for repairs and after-sales service requests.

1. Experience in call center or customer service management preferred.
2. Knowledge of contact center management tools, ideally SalesForce, CRM, interaction management, telephony, and social media management.
3. Familiarity with quality monitoring tools and customer satisfaction strategies.
4. Operational experience with workforce management and scheduling tools in a contact center environment.
5. Fluency in additional languages such as Mandarin or Vietnamese is advantageous.

1. Excellent communication skills.
2. Ability to create and maintain positive relationships.
3. Strong knowledge of customer service and continuous quality improvement.

Preferred experience in call center or customer service management.

The role offers a significant opportunity to contribute to the success and culture of Cartier's Client Relations Centre. It provides a platform to enhance one's knowledge of luxury and expertise in client relations, with numerous opportunities for career development within Cartier and the Richemont Group.

Cartier fosters a culture of excellence, innovation, and inclusivity. The company values its employees and provides a supportive environment that encourages growth and development. As part of the Richemont Group, Cartier offers a collaborative and dynamic workplace where tradition meets modernity.