Cartier Client Relations Brand Ambassador

Cartier, a prestigious name in the luxury goods sector, operates under the esteemed Richemont Group, known for its commitment to excellence and innovation. As an employer, Cartier offers a unique opportunity to be part of a brand that is synonymous with elegance and sophistication, fostering a dynamic and inclusive work environment.

1. Manage inbound and outbound customer interactions via telephone, email, live chat, and social media.
2. Facilitate online and phone sales to achieve commercial objectives.
3. Deliver brand information to clients and gather valuable client feedback.
4. Accurately process data in compliance with group data security policies.
5. Escalate urgent system issues to the team leader and report on potential system improvements.
6. Identify and report trends in customer satisfaction or dissatisfaction.
7. Adhere to company policies and represent the brand professionally at all times.
8. Collaborate with the Client Service team for repairs and after-sales service requests.

1. Experience in retail sales or customer service within the luxury or high-end goods sector, or in contact center/e-commerce activities.

1. Customer service orientation and sales acumen.
2. Strong communication skills in both verbal and written forms.
3. Fluency in English; proficiency in Mandarin is advantageous.
4. Proficiency in PC usage; experience with SAP CRM and Salesforce is beneficial.
5. Flexibility to work shifts, including weekends and public holidays.

Previous experience in retail sales or customer service, particularly within the luxury or high-end goods domain, or experience in contact center/e-commerce activities.

Opportunity to join a dynamic and diverse team, gain experience in client relations, and access numerous career development opportunities within Cartier and the Richemont Group.

Cartier fosters a culture of shared success and continuous learning, where each team member's contributions are valued. The brand promotes an inclusive environment that encourages collaboration and professional growth.