Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the varied backgrounds and experiences of its clientele. The brand is dedicated to delivering unparalleled client experiences through a cohesive and innovative approach across its network.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Cartier's storytelling and heritage to enhance client interactions.
4. Assist sales associates with appointment preparation and client engagement activities.
5. Facilitate seamless client experiences by supporting commercial team activities, including product presentation and sales finalization.
6. Manage quick service requests and personalization services such as strap changes and engraving.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including making reservations and fulfilling entertainment requests.
9. Assist with phone duties, including managing incoming calls and setting appointments.
10. Optimize boutique environment by managing traffic flow and maintaining visual standards.
11. Partner with Operations Coordinator for inventory management and product movement.
12. Participate in inventory control processes and boutique setup and breakdown.
13. Develop brand knowledge and ensure compliance with operational procedures.
14. Contribute to a collaborative and productive boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are beneficial.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work in a fast-paced environment with attention to detail.
5. Collaborative approach with a positive attitude.
6. Intellectual curiosity and passion for learning.

Experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $27 per hour, overtime eligible. Salaries will be negotiated based on relevant skills and experience.

The role offers competitive compensation and the opportunity to work within a prestigious luxury brand.

Cartier fosters a culture of excellence, diversity, and inclusion, encouraging creativity and collaboration among its employees. The brand is dedicated to creating a productive and unified work environment that reflects the diversity of its clients and communities.