Cartier Client Experience Coordinator

Cartier, a distinguished name in the realm of luxury, is part of the esteemed Richemont Group. Known for its exquisite craftsmanship and timeless elegance, Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the diversity of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences across its network, ensuring consistency and excellence in every interaction.

1. Create exceptional client experiences by delivering outstanding hospitality and supporting the hybrid environment.
2. Manage front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client engagement and experience.
4. Assist sales associates in appointment preparation, including impactful discovery and pre-appointment browsing.
5. Facilitate seamless client experiences by supporting front-of-house and back-of-house activities such as appointment preparation, product presentation, and sales finalization.
6. Handle quick service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and execution of client treatments.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Assist with phone duties, including managing incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow, appointment bookings, and maintaining visual standards.
11. Partner with Operations Coordinator for inventory management and boutique supply replenishment.
12. Participate in daily set-up and breakdown of boutique operations.
13. Develop brand knowledge to convey Cartier heritage and ensure compliance with security and operational procedures.
14. Contribute to a positive boutique environment by leveraging personal and team savoir-faire.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are advantageous.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail and ability to multitask with precision.
7. Collaborative approach with a positive attitude and intellectual curiosity.

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred.

Benefits include opportunities for professional development, a collaborative work environment, and engagement in a prestigious luxury brand.

Cartier fosters a culture of creativity, diversity, and inclusion, striving to create a workforce that reflects the diversity of its clients and communities. The brand values excellence and consistency in delivering exceptional client experiences.