Cartier Client Experience Coordinator

Cartier, a distinguished name in the realm of luxury, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce that reflects the varied backgrounds, experiences, and identities of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences and maintaining a productive and harmonious work environment.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client experiences.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences through activities such as product presentation, sales finalization, and client data capture.
6. Handle quick service requests and personalization services, including strap changes, bracelet sizing, and engraving.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, such as restaurant reservations and entertainment requests.
9. Assist with phone duties and appointment setting for inquiries.
10. Optimize boutique environment by managing traffic flow and appointment booking tools.
11. Maintain sales floor and display standards, and assist with inventory control processes.
12. Develop brand knowledge to convey Cartier heritage and values.
13. Comply with security and operational procedures.
14. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred
2. Previous experience in luxury retail, service, or hospitality industry is advantageous

1. Excellent computer skills, including MS Office; SAP knowledge preferred
2. Additional language skills are beneficial
3. Ability to work retail hours, including weekends
4. Strong analytical, organizational, and interpersonal communication skills
5. Understanding of client service needs and priorities
6. Attention to detail with multitasking ability
7. Collaborative approach with a proactive attitude
8. Intellectual curiosity and passion for learning

Previous experience in luxury retail, service, or hospitality industry is a plus.

Associate’s or Bachelor’s degree preferred

Expected salary range: $24 to $25 per hour. Salaries will be negotiated based on relevant skills and experience.

This position is payrolled by a third party.

Cartier fosters a culture of creativity and knowledge, driven by diversity and inclusion. The brand is committed to creating a workforce that mirrors the diversity of its clients and communities, ensuring a unified and exceptional client experience across North America.