Cartier Client Experience Coordinator

Cartier, a distinguished name in luxury, is part of the esteemed Richemont Group, known for its commitment to excellence and innovation. Cartier North America prides itself on fostering a diverse and inclusive workforce, reflecting the rich tapestry of its clientele and communities. The brand is dedicated to creating unparalleled client experiences through a harmonious blend of tradition and modernity.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions and experiences.
4. Assist sales associates with appointment preparation and client engagement activities.
5. Facilitate seamless client experiences through product presentation, sales finalization, and personalized services.
6. Manage client service requests, including repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide concierge-level recommendations and services, including reservations and entertainment requests.
9. Handle phone duties, including call management and appointment setting.
10. Optimize boutique environment by managing traffic flow and maintaining visual standards.
11. Assist with merchandising, inventory control, and boutique supply management.
12. Participate in boutique opening and closing procedures.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Ensure compliance with security and operational procedures.
15. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are beneficial.
3. Strong analytical, organizational, and interpersonal communication skills.
4. Ability to work retail hours, including weekends, and travel for training.
5. Attention to detail and ability to multitask with accuracy.
6. Collaborative approach and a 'can-do' attitude.
7. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality is a plus.

Associate’s or Bachelor’s degree preferred.

Expected salary: $24 per hour. Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

Benefits include opportunities for professional development and a collaborative work environment.

Cartier North America is committed to fostering a diverse and inclusive workplace where creativity and knowledge thrive. The brand values collaboration, innovation, and excellence, creating a dynamic environment that encourages professional growth and development.