Cartier Client Experience Coordinator

Cartier, a distinguished name in luxury, is part of the Richemont Group, a global leader in the luxury goods industry. Cartier North America prides itself on fostering a diverse and inclusive workplace, recognizing that such an environment enhances creativity and excellence. The brand is committed to reflecting the diversity of its clientele and communities, ensuring a unified and exceptional client experience across its network.

1. Create exceptional client experiences by delivering outstanding hospitality and supporting a hybrid environment.
2. Manage front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling to enhance client interactions.
4. Assist sales associates with appointment preparation, product presentation, and sales finalization.
5. Facilitate quick service requests and personalization services for clients.
6. Support client development activities, including data entry and report management.
7. Provide high-level personal services, including reservations and entertainment requests.
8. Handle phone duties, including incoming calls and appointment setting.
9. Optimize boutique environment by managing traffic flow and appointment booking.
10. Maintain sales floor, wrap rooms, and CS areas for optimal appearance.
11. Assist with merchandising and display maintenance.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Participate in inventory control processes and boutique setup/breakdown.
14. Develop brand knowledge and comply with security and operational procedures.
15. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training.
5. Strong analytical, organizational, and interpersonal communication skills.
6. Understanding of client service needs and priorities.
7. Attention to detail and ability to multitask with accuracy.
8. Collaborative approach with a positive attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary: $24 per hour (eligible for overtime). Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

Eligible for overtime pay. Opportunity to work in a prestigious luxury brand environment.

Cartier is dedicated to creating a diverse and inclusive workplace that mirrors the diversity of its clients and communities. The company values creativity, knowledge, and excellence, fostering an environment where employees are empowered to deliver exceptional client experiences.