Cartier Client Experience Coordinator

Cartier, a distinguished entity within the Richemont Group, is renowned for its exquisite craftsmanship and timeless elegance. As a leading luxury brand, Cartier is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The company prides itself on nurturing creativity and knowledge, which are pivotal in delivering unparalleled excellence in the luxury sector. Cartier's operations in North America are dedicated to providing a consistent and exceptional client experience across its network, ensuring that every interaction is infused with the brand's signature sophistication and personalized service.

1. Create exceptional client experiences by delivering outstanding hospitality and personalized service throughout client visits.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance client interactions.
4. Assist sales associates with appointment preparation, client entertainment, and product presentation.
5. Facilitate seamless client experiences by supporting commercial team activities, including appointment preparation and sales finalization.
6. Assist clients with service requests such as repairs, personalization, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Manage phone duties, including handling incoming calls and setting appointments.
10. Optimize boutique environment by supporting traffic flow and managing appointment booking tools.
11. Maintain sales floor, wrap rooms, and customer service areas to ensure visual standards and cleanliness.
12. Assist with merchandising, display maintenance, and inventory control processes.
13. Partner with Operations Coordinator to manage boutique supply inventory and product movement.
14. Participate in daily boutique set up and break down for opening and closing.
15. Develop brand knowledge to convey Cartier heritage and values.
16. Comply with security and operational procedures, including inventory control and transaction processing.
17. Contribute to a positive and collaborative boutique environment, leveraging personal and team savoir-faire.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training as needed.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with the ability to handle multiple tasks simultaneously.
7. Collaborative approach with a positive attitude and intellectual curiosity.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Cartier offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment that values diversity and inclusion.

Cartier fosters a culture of excellence, creativity, and collaboration. The brand is dedicated to creating an inclusive environment where diverse perspectives are valued, and employees are empowered to contribute to the brand's legacy of luxury and innovation. The workplace is dynamic and fast-paced, with a strong emphasis on teamwork and personal growth.