Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury goods sector, operates under the esteemed Richemont Group, known for its commitment to excellence and innovation. As an employer, Cartier North America prides itself on fostering a diverse and inclusive workforce that mirrors the rich tapestry of its clientele. The brand is dedicated to nurturing creativity and knowledge, ensuring that each employee contributes to delivering unparalleled service and luxury experiences.

1. Create exceptional client experiences by delivering a warm welcome and ensuring outstanding hospitality throughout client visits.
2. Support front podium duties, ensuring timely assistance for both appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance client interactions.
4. Assist sales associates in setting the stage for impactful discovery and pre-appointment browsing.
5. Facilitate seamless client experiences by assisting with appointment preparation, client entertainment, product presentation, and sales finalization.
6. Handle quick service requests, including repair drop-offs, personalization requests, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Assist with phone duties, including managing incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and maintaining the boutique appointment booking tool.
11. Support the upkeep and appearance of sales floors, wrap rooms, and client service areas.
12. Assist with merchandising and display maintenance, ensuring visual standards and cleanliness.
13. Collaborate with the Operations Coordinator to manage boutique supply inventory and product movement.
14. Participate in inventory control processes and assist with special projects as needed.
15. Develop fundamental brand knowledge to convey Cartier heritage and values.
16. Comply with security and operational procedures and remain informed on industry news and competition.
17. Contribute to a positive and productive boutique environment by leveraging personal and team skills.

1. Associate’s or Bachelor’s degree preferred.

1. Excellent computer skills and proficiency in MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training as needed.
4. Excellent analytical, organizational, and interpersonal communication skills.
5. Strong understanding of client service needs and priorities.
6. Attention to detail with the ability to multitask with accuracy and precision.
7. Collaborative approach with a positive attitude and intellectual curiosity.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 to $26 per hour, overtime eligible. Salaries will be negotiated based on relevant skills and experience.

The position offers competitive compensation and the opportunity to work within a prestigious luxury brand.

Cartier fosters a culture of inclusivity and excellence, encouraging creativity and collaboration among its team members. The brand is committed to providing a supportive and dynamic work environment that reflects its dedication to luxury and client satisfaction.