Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a global leader in luxury products. Known for its exquisite craftsmanship and timeless elegance, Cartier is committed to fostering a diverse and inclusive work environment that reflects the rich diversity of its clientele. The company values creativity and innovation, striving to deliver unparalleled client experiences across its global network.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Enhance client experiences through Maison storytelling and heritage.
4. Assist sales associates with impactful discovery and pre-appointment browsing.
5. Facilitate seamless client experiences by assisting with appointment preparation, client entertainment, product presentation, and sales finalization.
6. Handle quick service requests, including repair drop-offs, personalization requests, and complimentary services.
7. Support client development activities, including data entry, report management, and execution of client treatments.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Assist with phone duties, including call handling, message retrieval, and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment booking tools.
11. Maintain sales floor, wrap rooms, and CS areas, ensuring visual standards and cleanliness.
12. Partner with Operations Coordinator for inventory management and product movement.
13. Assist with inventory control processes and participate in boutique opening/closing procedures.
14. Organize and track client experience tools and assist with special projects.
15. Develop brand knowledge to convey Cartier heritage and values.
16. Comply with security and operational procedures, striving for operational excellence.
17. Contribute to a positive boutique environment through teamwork and collaboration.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. Proficiency in MS Office; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Ability to work retail hours, including weekends, and travel for training.
5. Excellent analytical, organizational, and interpersonal communication skills.
6. Strong understanding of client service needs and priorities.
7. Attention to detail and ability to multitask with accuracy and precision.
8. Collaborative approach with a positive attitude.
9. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $21 to $23 per hour. Salaries will be negotiated based on relevant skills and experience. This position is payrolled by a third party.

Competitive salary with opportunities for professional development and training in a prestigious luxury brand environment.

Cartier fosters a culture of excellence, creativity, and inclusivity, where employees are encouraged to bring their unique perspectives and talents. The brand is dedicated to creating a collaborative and dynamic work environment that supports professional growth and innovation.