Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury sector, is a part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the rich diversity of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences through a cohesive and innovative approach across its network.

1. Create exceptional client experiences by delivering a warm welcome and ensuring outstanding hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance client interactions.
4. Assist sales associates with appointment preparation, client entertainment, product presentation, and sales finalization.
5. Facilitate quick service requests, including repairs, personalization, and complimentary services.
6. Support client development activities, including data entry and report management.
7. Provide high-level personal services, such as making reservations and fulfilling entertainment requests.
8. Manage phone duties, including handling incoming calls and setting appointments.
9. Optimize boutique environment by managing traffic flow and appointment bookings.
10. Support general upkeep and appearance of sales floor and client service areas.
11. Assist with merchandising, display maintenance, and inventory control processes.
12. Develop brand knowledge to convey Cartier heritage and values.
13. Comply with security and operational procedures.
14. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for trainings.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with multitasking ability.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

The position offers a comprehensive benefits package, including opportunities for professional development and training.

Cartier North America prides itself on a culture of inclusivity and creativity, fostering an environment where diverse talents are embraced and empowered. The brand is committed to excellence and innovation, ensuring that all employees contribute to a unified and exceptional client experience.