Cartier Client Experience Coordinator

Cartier, a distinguished name in the luxury goods sector, is part of the Richemont Group, a conglomerate renowned for its prestigious portfolio of luxury brands. Cartier North America is committed to fostering a diverse and inclusive workforce that mirrors the diversity of its clientele and communities. The brand is dedicated to delivering unparalleled client experiences through a cohesive and productive team environment.

1. Deliver exceptional client experiences by providing a warm welcome and outstanding hospitality throughout client visits.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Cartier's rich heritage and storytelling to enhance client interactions.
4. Assist sales associates with appointment preparations, including impactful discovery and pre-appointment browsing.
5. Facilitate seamless client experiences by assisting with appointment preparation, client entertainment, product presentation, and sales finalization.
6. Handle quick service requests, including repair drop-offs, personalization requests, and complimentary services.
7. Support client development activities, including data entry and report management.
8. Provide high-level personal services, including directions, reservations, and entertainment requests.
9. Assist with phone duties, including incoming calls and appointment setting.
10. Optimize boutique environment by managing traffic flow and appointment bookings.
11. Maintain sales floor and display standards, ensuring visual appeal and cleanliness.
12. Collaborate with Operations Coordinator to manage inventory and supply needs.
13. Assist with inventory control processes to ensure successful annual inventory.
14. Participate in daily boutique setup and breakdown for opening and closing.
15. Develop brand knowledge to convey Cartier's heritage and values.
16. Comply with security and operational procedures.
17. Contribute to a positive and collaborative boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is advantageous.

1. Excellent computer skills, including MS Office; SAP knowledge preferred.
2. Additional language skills are a plus.
3. Ability to work retail hours, including weekends, and travel for training.
4. Strong analytical, organizational, and interpersonal communication skills.
5. Understanding of client service needs and priorities.
6. Attention to detail with multitasking capabilities.
7. Collaborative approach with a positive attitude.
8. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Expected salary range: $24 per hour (Overtime eligible). Salaries will be negotiated based on relevant skills and experience.

Competitive salary with opportunities for professional development and training.

Cartier North America prides itself on a culture of diversity and inclusion, where creativity and knowledge are nurtured to deliver excellence. The brand is committed to creating a workforce that reflects the diversity of its clients and communities, fostering an environment of collaboration and innovation.