Cartier Client Experience Coordinator

Cartier, a distinguished name in the realm of luxury, operates under the prestigious Richemont Group. As an employer, Cartier North America is committed to fostering a diverse and inclusive workforce, reflecting the rich tapestry of its clientele and communities. The brand is renowned for its dedication to excellence, creativity, and the delivery of unparalleled client experiences.

1. Create exceptional client experiences by delivering an outstanding welcome and hospitality throughout the client visit.
2. Support front podium duties, ensuring timely assistance for appointments and walk-in clients.
3. Utilize Maison storytelling and heritage to enhance client interactions.
4. Assist sales associates with appointment preparation and client entertainment.
5. Facilitate seamless client experiences, including product presentation, sales finalization, and service requests.
6. Assist with client development activities, data entry, and execution of client treatments.
7. Provide high-level personal services, including directions, reservations, and entertainment requests.
8. Support phone duties, including incoming calls and appointment setting.
9. Optimize boutique environment by managing traffic flow and appointment booking tools.
10. Maintain sales floor appearance and assist with merchandising and display maintenance.
11. Partner with Operations Coordinator for inventory control and product movement.
12. Participate in daily boutique setup and breakdown.
13. Develop brand knowledge to convey Cartier heritage and values.
14. Comply with security and operational procedures.
15. Contribute to a positive and productive boutique environment.

1. Associate’s or Bachelor’s degree preferred.
2. Previous experience in luxury retail, service, or hospitality industry is a plus.

1. Excellent computer skills and use of technology.
2. MS Office experience required; SAP knowledge preferred.
3. Additional language skills are a plus.
4. Availability to work retail hours, including weekends, and travel for training.
5. Ability to work in a fast-paced, evolving environment.
6. Excellent analytical, organizational, and interpersonal communication skills.
7. Strong understanding of client service needs and priorities.
8. Attention to detail with the ability to multitask accurately.
9. Collaborative approach with a 'can do' attitude.
10. Intellectual curiosity and passion for learning.

Previous experience in luxury retail, service, or hospitality industry is advantageous.

Associate’s or Bachelor’s degree preferred.

Cartier offers a dynamic work environment with opportunities for professional growth and development within the luxury industry.

Cartier North America prides itself on a culture of inclusivity and creativity, where diverse perspectives are valued and empowered to drive innovation and excellence. The workplace is collaborative, fostering a sense of community and shared purpose.