Cartier Client Engagement Director

Cartier, a distinguished member of the Richemont group, is renowned for its exquisite craftsmanship and timeless luxury. As a leading name in the luxury fashion industry, Cartier is committed to fostering a diverse and inclusive workplace that reflects the rich tapestry of its clientele. Richemont, the parent company, champions a culture of creativity and excellence, offering a dynamic environment where innovation and diversity are at the forefront.

1. Lead and execute the boutique’s client engagement strategy, focusing on VIP and UHNW clients.
2. Cultivate and maintain strong, trust-based relationships with top clients, ensuring an exceptional and personalized luxury experience.
3. Analyze client data to develop segmentation strategies and identify growth opportunities.
4. Collaborate with sales associates to mentor and support best-in-class clienteling practices.
5. Develop quarterly and monthly strategies in partnership with senior leadership to align with business action plans.
6. Identify and develop UHNW clients in collaboration with the High Jewelry team.
7. Conduct team meetings to ensure alignment on tasks, targets, and client service best practices.
8. Manage and develop the Client Experience Coordinators, identifying training needs and coaching opportunities.
9. Conceptualize and execute exclusive client experiences and events that reflect Cartier’s heritage.
10. Monitor client KPIs and prepare performance reports, leveraging CRM tools for data-driven enhancements.
11. Support management with operational tasks, including reporting, data analysis, and boutique projects.
12. Uphold Cartier standards, projecting a professional image and creating a positive boutique environment.

1. Bachelor’s degree in a business-related field is preferred.
2. 7-10 years of management experience in luxury retail or hospitality.
3. Proven experience in managing direct reports.

1. Strong leadership and team development skills.
2. Excellent analytical, organizational, and interpersonal communication skills.
3. Proficiency in Microsoft Office applications.
4. Ability to work in a fast-paced environment and embrace change.
5. Entrepreneurial spirit with a focus on client relationship building.
6. Strong attention to detail and multitasking abilities.

7-10 years of previous management experience in luxury retail or hospitality, with a focus on client engagement and team development.

Bachelor’s degree in a business-related field is preferred.

Richemont offers a comprehensive benefits program, including medical, dental, and vision coverage, life insurance, disability benefits, and a 401(k) with employer match. Employees enjoy paid time off, wellness reimbursements, and access to an employee assistance program. Volunteer days off are provided to support community initiatives.

Cartier and Richemont are dedicated to crafting a future where diversity and inclusion are celebrated. The company culture emphasizes creativity, collaboration, and a commitment to excellence, fostering an environment where employees can thrive and contribute to the brand's legacy.