Cartier Client Advisor

Cartier, a distinguished name in the world of luxury, operates under the esteemed Richemont Group, renowned for its portfolio of prestigious brands. As an employer, Cartier is committed to excellence, offering a dynamic environment where creativity and innovation are nurtured. The Maison values its employees, providing opportunities for growth and development within the luxury retail sector.

1. Achieve individual and boutique sales targets, both quantitative and qualitative.
2. Deliver a unique and exceptional customer experience, mastering the selling ceremony.
3. Adapt to client needs and motivations, embodying the passion and values of the Maison.
4. Cultivate strong client relationships and foster client loyalty through targeted CRM actions.
5. Utilize Clientelling tools effectively and represent the Maison at client events.
6. Ensure compliance with brand and boutique policies and procedures.
7. Support boutique operations, including set up and break down, visual merchandising, and inventory management.
8. Participate in special projects and assist with administrative and stock room tasks.
9. Master tools related to specific services such as functional checks and engraving.
10. Maintain accurate customer records and ensure secure handling of cash.

1. Bachelor’s degree or equivalent.

1. Exceptional ability to drive change and initiatives to achieve company goals.
2. Strong multi-tasking skills to manage competing priorities.
3. Ability to analyze risks and anticipate customer needs proactively.
4. Polite and respectful customer service skills, exceeding expectations.
5. Intermediate proficiency in English.
6. Proficient in MS Office.
7. Knowledge of watchmaking and jewelry techniques is a plus.

2-5 years of experience as a client advisor in retail or other service industries. Experience in luxury and/or hospitality is advantageous.

Bachelor’s degree or equivalent.

Employees enjoy a comprehensive benefits package, which includes opportunities for professional development and advancement within the luxury sector.

Cartier fosters a culture of elegance and innovation, where employees are encouraged to express creativity and pursue excellence. The Maison values diversity and inclusivity, creating a supportive and collaborative workplace environment.