Cartier Client Advisor

Cartier, a prestigious jeweler founded in Paris in 1847, is renowned for captivating individuals worldwide with its dedication to beauty and elegance. Celebrated as the "Jeweler of Kings, King of Jewelers" by King Edward VII of England, Cartier's rich heritage is a testament to the unique style and boundless creativity established by Louis Cartier. The Maison continues to uphold its spirit of innovation and exceptional craftsmanship, cultivated over 169 years of tradition, to create extraordinary creations. As part of the Richemont Group, Cartier benefits from the conglomerate's global reach and resources, enhancing its position as a leader in the luxury sector.

1. Provide exceptional customer service and sales support in the Cartier boutique.
2. Manage customer relations and inventory control.
3. Handle jewelry and watch repair requests.
4. Conduct operational tasks related to customer service and sales.

1. Experience in luxury goods, jewelry, or watch sales.
2. Background in customer service within high-end sectors such as luxury automotive, hospitality, fashion, or airlines.
3. Minimum of two years of professional experience with a focus on sales and customer service.
4. Experience in team-oriented environments.
5. Ability to build trust with clients and adapt flexibly to their needs.
6. Proactive in personal skill development and goal-oriented.

1. Strong interpersonal and communication skills.
2. Proficiency in Mandarin or English for customer interactions is advantageous.
3. Experience in external sales or store management in department stores is a plus.
4. Possession of jewelry-related certifications such as GIA G.G. or experience in watch maintenance is beneficial.

A minimum of two years in sales or customer service, preferably within the luxury sector.

Comprehensive training and mentorship program, including a four-day induction in Tokyo and ongoing follow-up training. Mentorship for the first three months to ensure a smooth transition into the role.

Cartier fosters a culture of excellence and innovation, deeply rooted in its rich heritage. The company values dedication, professionalism, and a passion for luxury, providing an environment where employees can thrive and contribute to the brand's legacy. Teamwork and continuous learning are encouraged, ensuring that each team member can grow and excel in their role.