Cartier Assistant Learning and Development Manager

Cartier, a distinguished name in the luxury fashion industry, is renowned for its exquisite craftsmanship and timeless elegance. As part of the Richemont Group, Cartier offers a dynamic and prestigious work environment where innovation and tradition converge. The brand is committed to fostering talent and enhancing the professional growth of its employees, ensuring a rewarding career path within the luxury sector.

1. Serve as an Ambassador for My Cartier Touch, the Maison's client experience service signature.
2. Lead and promote the implementation of My Cartier Touch locally through tailored coaching of sales teams.
3. Collaborate with the local retail team to implement My Cartier Touch in all boutiques.
4. Ensure understanding and application of My Cartier Touch recommendations by all staff.
5. Define and execute the annual coaching plan in alignment with international guidelines.
6. Evaluate coachees in real-life situations and role plays, providing feedback and identifying areas for improvement.
7. Develop individual action plans for coachees and ensure their implementation.
8. Facilitate sessions in boutiques related to My Cartier Touch with Boutique Management teams.
9. Monitor and report on Mystery Shopping/Client Experience Barometer results, recommending improvements.
10. Participate in My Cartier Touch activities at an international level, aligning the program with boutique realities.
11. Identify and enhance staff skills, performance, productivity, and quality of work.
12. Collaborate with the L&D Manager to assess training needs and support training and development plans.
13. Assist in L&D projects and administrative tasks.
14. Support onboarding processes and provide orientation on HR resources.
15. Update L&D content on the Cartier Connect site.
16. Support performance management processes and participate in annual retail Career Committees.
17. Assist in projects and initiatives from Cartier International and Richemont HR.

1. Bachelor's or Master's degree in Business or Social Science.
2. Background in business, leadership, human resources, development, or education.

1. Experience in retail with a focus on people development (3-5 years).
2. Bilingual proficiency in English and Mandarin is advantageous.
3. Strong prioritization skills with attention to detail.
4. Proficiency in MS Office applications.
5. Excellent presentation skills.
6. Ability to work in a fast-paced environment.

3-5 years of experience in retail with a focus on people development.

Bachelor's or Master's degree in Business or Social Science.

Cartier offers a comprehensive benefits package, including opportunities for professional development, access to exclusive brand events, and a supportive work environment that values innovation and excellence.

Cartier fosters a culture of excellence, innovation, and collaboration. As part of the Richemont Group, the brand emphasizes professional growth and development, offering employees a dynamic and inclusive workplace where tradition meets modernity.