Bvlgari Store Manager

Bulgari, a prestigious name in the luxury fashion industry, is part of the renowned LVMH Group, a global leader in high-quality products. As an employer, Bulgari is committed to excellence, innovation, and the development of its employees, offering a dynamic and rewarding work environment.

1. Act as a key business partner in developing and implementing store-specific strategies aligned with overarching business objectives.
2. Leverage strategic thinking and business analysis to propose innovative ideas and insights aimed at enhancing store performance and driving growth.
3. Lead the implementation of clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement and enhancing client satisfaction, as well as establishing long-term relationships to build client loyalty.
4. Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client.
5. Build a network and understanding of the store environment, monitor competitors to identify potential opportunities.
6. Build, lead, and develop a high-performing store team to deliver exceptional client experience and achieve commercial ambitions.
7. Provide ongoing coaching, training, and performance management to support team members’ growth, success, and overall well-being, including scheduling breaks and fostering a culture of work-life balance.
8. Foster a positive work environment that promotes collaboration, innovation, and employee engagement while encouraging diversity and inclusivity within the team.
9. Drive sales performance and profitability by achieving store sales targets and optimizing store layout, and effectively managing inventory and visual merchandising.
10. Monitor store P&L and control store expenses to ensure adherence to the budget and maximize profitability.
11. Oversee day-to-day operations, ensuring smooth floor management and efficient functioning of the store.
12. Implement and enforce company policies and procedures to maintain a consistent brand experience across all locations.
13. Help maintain a well-organized, clean, and visually appealing store environment to attract and retain clients.
14. Build an omnichannel mindset among the team and drive related KPIs to maximize opportunities and increase client satisfaction across all business channels.

1. Bachelor's degree or higher is highly preferred.
2. Fluent in English, Cantonese, and Mandarin.
3. Minimum of 8-10 years of experience in a comparable role, preferably in the luxury industry.

1. Knowledge of luxury business.
2. Proficient in selling skills.
3. Familiarity with store procedures and processes.
4. Expertise in CRM techniques and tools.
5. Proficiency in store operation applications (Beanstore, CRM, SAP, etc.).
6. GIA and FHH Folder knowledge is highly preferred.

Minimum 10 years of experience in a comparable role, preferably within the luxury industry.

Bachelor's degree or higher is highly preferred.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Bulgari fosters a culture of excellence, innovation, and inclusivity, encouraging employees to thrive in a collaborative and dynamic environment. The brand values diversity and promotes a positive workplace atmosphere where creativity and professional growth are highly encouraged.